Do you have an enormous bill from your Vodafone or new iPhone? Do you have unexplainable data charges under your shiny new cap/contract/strangle hold?
Well I sure did - even after the order screw up. And it made me angry, really angry - with the fury of a thousand fiery suns.
The next 3 posts will discuss my battle with Vodafone, but I also want to offer some insight into what they might have done better (coming soon).
In short: If you have an unrealistic bill, call Vodafone straight away. This problem has appeared in the media and is very common. So common, in fact, that Vodafone are setting up a taskforce to deal with the issue.
It’s occurring because (especially when upgrading existing Vodafone customers) the cap hasn’t been turned on properly and you then get charged at the full rate for data (which is really expensive).
Explain that your bill is unrealistic, and get them to look at it.
BUT make sure they “re-rate” your bill as you’ll probably be in your next billing period. They can actually go back manually and fix it up so it doesn’t matter if you break your cap (just don’t go crazy - they’ll know).
Would really like to hear from anyone who has experienced the same thing, or from anyone who has dealt with Vodafone’s atrocious service.
Stay tuned for the totally uncensored version of my story, and also what they might have done better in part 4.
- iPhone, Vodafone and my $800 bill: Part 1
- Part 2: The Call to Vodafone
- Part 3: Return of Stupidity: iPhone, Vodafone - FFS
- Part 4: What Vodafone could do to improve iPhone
3 Comments
I have these problems all the time with our Vodafone arround. We have about 30 devices (20 Blackberry’s with voice and data and 10 3G internet Services) We constantly have billing problems, things are manually changed and credited and then the problems reappear every month.
We are going to Telstra soon!
an’ den? wot happen den?
What a nightmare for Vodafone and more so for the customers. Just out of curiosity, what data plan are you on? I’ve started my spankin new Omnia on 100MB a month, just to see how I use it in the first billing period.
Evan: Really unfortunate to hear about your experience - have Telstra assured you better service?
Suz: Oh you’ll see, this is just the overview. The actual experience I had dealing with the whole thing was atrocious. I’m on the $99 - 500MB, it’s very hard to go over. 100MB is very manageable, there’ll just charge you a fortune if you go over.
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